Service and Support News from Excel Inc.

World Class Customer Education, Technical Documentation and System Support

Excel Announces Expanded Support Call Hours:8 a.m. to 9 p.m. EST. Excel understands that in order for switch developers and deployers to succeed, customer service must be available when and where needed. To facilitate longer live call hours for our expanding customer base and worldwide installations, Excel has expanded its support call schedule. Systems Engineering is now available to answer your questions from 8 a.m. to 9 p.m. EST. Twenty-four support continues via paging.To contact Excel's Systems Support Engineers, just call the toll-free number (1-800-541-7002). As always, Excel's Systems Support is also accessible via the internet for E-mail, and via an on-line bulletin board service:

New LNX Documentation Set for System Software, Version 5.0 A comprehensive suite of manuals in looseleaf binders is now available for Release 5.0 users. It combines a new easy-to-read format, handy tabbing, and a compact totable size. Current publications will be available on CD-ROM shortly. The set includes:

• LNX System Overview
• Hardware Product Descriptions
• LNX Hardware Installation and Maintenance Guide
• LNX Developer's Guide
• Software Reference
• Programmable Protocol Language Guide